ITIL v4: What are guiding principles?
OPTIONS
- A set of interconnected activities that help an organization deliver a valuable service
- A description of one or more services that help address the needs of a target consumer group
- A set of specialized organizational capabilities for enabling value for customers
- Recommendations that help an organization when adopting a service management approach
Answer:
Recommendations that help an organization when adopting a service management approach
Explanation:
They can be used to guide organizations in their work as they adopt a service management approach and adapt ITIL guidance to their own specific needs and circumstances. The guiding principles encourage and support organizations in continual improvement at all levels.
