Home » Certification Exams Questions » ITIL v4: How should the workflow for a new service request be designed?

OPTIONS

  • Use a single workflow for all types of service request
  • Use different workflows for each type of service request
  • Avoid workflows for simple service requests
  • Leverage existing workflows whenever possible

Answer:

Leverage existing workflows whenever possible

Explanation:

Different types of service requests will have different fulfilment workflows, but both efficiency and maintainability will be improved if a limited number of workflow models are identified. When new service requests need to be added to the service catalogue, existing workflow models should be leveraged whenever possible.

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