Home » Certification Exams Questions » ITIL v4: How should the seven guiding principles be applied when an organization is making a decision?

OPTIONS

  • By using all the guiding principles equally when making any decision
  • By using the most relevant principles to the specific decision
  • By using the focus on value principle among others that are relevant to the specific decision
  • By reviewing each guiding principle to decide how relevant it is to the specific decision

Answer:

By reviewing each guiding principle to decide how relevant it is to the specific decision

Explanation:

The guiding principles defined here embody the core messages of ITIL and of service management in general, supporting successful actions and good decisions of all types and at all levels.

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