Home » Certification Exams Questions » ITIL V4 Foundation: Which is a potential benefit of using an IT service management tool to support the incident management practice?

Which is a potential benefit of using an IT service management tool to support the incident management practice?

OPTIONS

  • It may ensure that the cause of incidents is identified within agreed times.
  • It may provide automated matching of incidents to problems or known errors.
  • It may ensure that supplier contracts are aligned with the needs of the service provider.
  • It may provide automated resolution and closure of complex incidents.

Answer:

It may provide automated matching of incidents to problems or known errors.

Explanation:

Modern IT service management tools can provide automated matching of incidents to other incidents, problems or known errors.

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