ITIL V4 Foundation: Identify the missing word(s) in the following sentence. A service is a means of enabling value co-creation by facilitating _______ that customers want to achieve.
Identify the missing word(s) in the following sentence. A service is a means of enabling value co-creation by facilitating _______ that customers want to achieve.
OPTIONS
- The warranty
- Outcomes
- The utility
- Outputs
Answer:
Outcomes
Explanation:
A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks.
