Which two stakeholder groups have high impact and high involvement?
An IT manager is planning improvements. They have identified four stakeholders and how they will be affected by the improvement. Which two stakeholder groups have high impact and high involvement?
1. Customers, who will see improved value from the services
2. IT director, who will provide funding and will see significant efficiency improvements
3. Team members, who will change how they work and contribute to design of updated processes
4. Other IT teams, who may need to work with updated processes
OPTIONS
- 1 and 2
- 2 and 3
- 3 and 4
- 1 and 4
ANSWER
2 and 3
EXPLANATION
(2) The IT director will provide funding, which means they will have a high impact on the improvements. They also need to see efficiency improvements, so they have high involvement. Stakeholders with high impact and high involvement should be fully engaged with the initiative and satisfied with the improvement. (3) Team members need to contribute to design of updated processes, so they will have a high impact on the improvements. They also need to change how they work, which means they have a high involvement. Stakeholders with high impact and high involvement should be fully engaged with the initiative and satisfied with the improvement.
