Which is the best approach to engage operations and support teams throughout the value chain?
Recently released IT services have been impacted by downtime and availability issues. The IT operations and support teams admit that products and services are being selected, designed and delivered without their involvement. Which is the best approach to engage operations and support teams throughout the value chain?
ANSWER
- Review how documentation is generated during the development phase
- Take a holistic view of release management activities across the organization
- Review the end-to-end approach of how services are planned, designed, and delivered
- Take a holistic view of change enablement activities across the organization
OPTIONS
Review the end-to-end approach of how services are planned, designed, and delivered
EXPLANATION
Across the service value chain and value streams, people contribute best when they can collaborate and coordinate their efforts. The guiding principles of ‘collaborate and promote visibility’ and ‘think and work holistically’ are important when establishing the interfaces between organizations and people involved in value chain activities. In reviewing the end-to-end approach of how services are planned, designed, and delivered, a holistic approach is being taken.
