Which communication principle should have been followed to avoid this happening?
An organizational change has resulted in many employees being unhappy with their changed roles. The project team had a party to celebrate the success of the change, and this caused the employees to be even more unhappy. Which communication principle should have been followed to avoid this happening?
OPTIONS
- Timing and frequency matter
- We are all communicating all the time
- There is no single method of communication that works for everyone
- The message is in the medium
ANSWER
We are all communicating all the time
EXPLANATION
Good communicators have high emotional intelligence, which allows them to interpret, understand, and predict people’s actions and reactions When progressing large initiatives, it is useful to consider what messages will be conveyed by interactions and events. The project team have not considered the message being sent by the celebration of the change. This has resulted in increased unhappiness.
