What method would be most helpful in the situation?
A service provider must demonstrate compliance to an international standard before a new service consumer will sign a contract with them. What method would be most helpful in this situation?
OPTIONS
- SWOT analysis
- SLA achievement analysis
- Gap analysis
- Maturity assessment
ANSWER
Gap analysis
EXPLANATION
The output of a gap analysis is Identification of the differences between actual practice and the chosen assessment criteria, which could be used to demonstrate compliance to an international standard.
