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A service provider must demonstrate compliance to an international standard before a new service consumer will sign a contract with them. What method would be most helpful in this situation?

OPTIONS

  • SWOT analysis
  • SLA achievement analysis
  • Gap analysis
  • Maturity assessment

ANSWER

Gap analysis

EXPLANATION

The output of a gap analysis is Identification of the differences between actual practice and the chosen assessment criteria, which could be used to demonstrate compliance to an international standard.

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