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ITIL v4: Identify the missing word in the following sentence.

A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on __. Assets Values Elements Services Services EXPLANATION The addition, modification, or removal of anything that could have a direct or indirect effect on services...
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ITIL v4: Which statement about outputs is correct?

They consist of several outcomes They capture customer demand for services They contribute to the achievement of outcomes They describe how the service performs They contribute to the achievement of outcomes Outputs contribute to the achievement of outcomes, which are results for a stakeholder enabled...
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