ITIL v4: Which of the below statements about emergency changes is correct?

OPTIONS

• The testing of emergency changes can be eliminated in order to implement the change quickly
• The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly
• Emergency changes should be authorized and implemented as service requests
• Emergency changes must be fully documented before authorization and implementation

Answer:

The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly

Explanation:

Emergency changes are changes that must be implemented as soon as possible, for example to resolve an incident or implement a security patch. Emergency changes are not typically included in a change schedule and the process for assessment and authorization is expedited to ensure that they can be implemented quickly.