A loyal customer is one who is satisfied. Loyalty is vital in the ever competitive business world. It costs seven times more to gain a new customer than it does to keep an existing one, so putting in the effort to assure continued satisfaction after a sale is completed is worthwhile. Many companies use the Customer Satisfaction Score, or CSAT, to measure the success of their customer relationships in order to better understand their customers. This KPI shows how well competent help matches consumer needs. Your survey results are used to gauge CSAT if you’ve ever been asked to go online following a customer care contact and score your engagement on a scale of one to five. You must grasp the most efficient techniques to get the CSAT needle on the proper track if you want to nurture happy and loyal customers. Here are a few pointers to ensure you’re taking the appropriate actions to improve your...
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October 26, 2021 admin
Blog, Customer Service & Customer Experience
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Encot produces computer chips for large medical and technological corporations. To determine the number of defective chips from each batch of inspected products, what type of chart should managers use? OPTIONS P chart R Chart C chart X chart ANSWER P chart EXPLANATION The p...
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October 12, 2021 admin
Certification Exams Questions, LSSGB/ LEAN SIX SIGMA GREEN BELT
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OPTIONS 233 6210 3.4 66807 Correct Option:A 233 EXPLANATION A 5 Sigma process has a total of 233 defects.
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October 12, 2021 admin
Certification Exams Questions, LSSGB/ LEAN SIX SIGMA GREEN BELT
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OPTIONS Seiri (Sort) Seiso (Shine) Seiton (Stabilize) Non-Value Add ANSWER Seiri (Sort) EXPLANATION Seiri (Sort), is the first step in making things cleaned up, sorted, and organized. It starts by sorting the necessary and the unnecessary items and remove the unnecessary items from the workplace.
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October 12, 2021 admin
Certification Exams Questions, LSSGB/ LEAN SIX SIGMA GREEN BELT
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OPTIONS Normal distribution Binomial distribution Chi-square distribution Poisson distribution ANSWER Poisson Distribution EXPLANATION The normal distribution relates to variable data and not attribute data. The chi-square distribution is used to make inferences regarding population variances. The binomial distribution is assumed for defectives. The Poisson distribution...
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October 12, 2021 admin
Certification Exams Questions, LSSGB/ LEAN SIX SIGMA GREEN BELT
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OPTIONS Strategic quality goals are often a lower tier than the strategic business plan They are determined only by top management They may offer conflicting priorities They are based on priorities given by all levels of the company ANSWER Strategic quality goals are often a...
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October 12, 2021 admin
Certification Exams Questions, LSSGB/ LEAN SIX SIGMA GREEN BELT
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OPTIONS L type T type X type C type ANSWER C type EXPLANATION The C type Matrix diagram illustrates relationships in three planes. L type, T type, and X type are drawn on two planes.
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October 12, 2021 admin
Certification Exams Questions, LSSGB/ LEAN SIX SIGMA GREEN BELT
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A company making rubber tires is evaluated on 5 opportunities per product. In 1000 products manufactured in a month if 100 defects are observed, the current sigma levels of the process is: OPTIONS 3.5 3.6 4 3.8 ANSWER 3.6 EXPLANATION Total Opportunities = 5000 Total...
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October 12, 2021 admin
Certification Exams Questions, LSSGB/ LEAN SIX SIGMA GREEN BELT
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A company wishes to compare the expected mileage of eight different types of car tires. OPTIONS multiple regression ANOVA paired-difference tests Z-test ANSWER ANOVA EXPLANATION ANOVA is a statistical test that evaluates the difference among means of three or more samples. In this example, each...
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October 12, 2021 admin
Certification Exams Questions, LSSGB/ LEAN SIX SIGMA GREEN BELT
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OPTIONS X-bar and individual charts c charts and u charts p charts and np charts R and sigma charts ANSWER R and sigma charts EXPLANATION X-bar and individual charts, u charts, p charts, and np charts have lower control limits. In case of some of...
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October 12, 2021 admin
Certification Exams Questions, LSSGB/ LEAN SIX SIGMA GREEN BELT
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