Home »
Posts tagged "ITIL Foundation" (Page 4)
Practices The service value chain The service value system The guiding principles The service value system EXPLANATION Service value system has five components and one of them is governance.
Read More
October 1, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
No Comment
To protect the information needed by the organization to conduct its business To observe services and service components To ensure that accurate and reliable information about the configuration of services is available when and where it is needed To plan and manage the full lifecycle...
Read More
October 1, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
No Comment
Plan Design and transition Obtain or build Deliver and support Obtain or build The purpose of the obtain or build value chain activity is to ensure that service components are available when and where they are needed and meet agreed specifications.
Read More
October 1, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
No Comment
The number of passengers checked in The average time to respond to change requests The average resolution time for incidents The number of problems resolved The number of passengers checked in Business-related measures can be any business activity that is deemed useful or valuable by...
Read More
October 1, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
No Comment
They consist of several outcomes They capture customer demand for services They contribute to the achievement of outcomes They describe how the service performs They contribute to the achievement of outcomes Outputs contribute to the achievement of outcomes, which are results for a stakeholder enabled...
Read More
September 29, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
No Comment
Supplier management Service desk Problem management Relationship management Service desk The purpose of the service desk practice is to capture the demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with...
Read More
September 29, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
No Comment
The testing of emergency changes can be eliminated in order to implement the change quickly The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly Emergency changes should be authorized and implemented as service requests Emergency changes must be...
Read More
September 29, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
No Comment
Each time the standard change is implemented When the procedure for the standard change is created At least once a year When an emergency change is requested When the procedure for the standard change is created A full risk assessment does not need to be...
Read More
September 29, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
No Comment
Service configuration management Problem management Service-level management Change enablement Change enablement The purpose of the change control practice is to maximize the number of successful IT changes by ensuring that risks have been properly assessed, authorizing changes to proceed and managing the change schedule.
Read More
September 29, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
No Comment
Progress iteratively with feedback Keep it simple and practical Start where you are Focus on value Start where you are Starting, without first considering what is already available to be leveraged can be extremely wasteful, not only in terms of time, but also in terms...
Read More
September 27, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
No Comment