Home » Posts tagged "ITIL Foundation" (Page 13)

ITIL V4: Which of the following describes outcomes?

Which of the following describes outcomes? Tangible or intangible deliverables Functionality offered by a product or service Results desired by a stakeholder Configuration of an organization’s resources Results desired by a stakeholder An outcome is a result for a stakeholder enabled by one or more...
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ITIL V4: What is the definition of an event?

Any change of state that has significance for the management of a service or other configuration item Any component that needs to be managed in order to deliver an IT service An unplanned interruption to a service or reduction in the quality of a service...
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ITIL V4: What is the definition of change?

What is the definition of change? To add, modify, or remove anything that could have a direct or indirect effect on services To ensure that accurate and reliable information about the configuration of services is available To make new and changed services and features available...
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ITIL V4: What is a standard change?

What is a standard change? A change that is well understood, fully documented and pre-authorized A change that needs to be assessed, authorized, and scheduled by a change authority A change that doesn’t need a risk assessment because it is required to resolve an incident...
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ITIL V4: Which is a recommendation of the service desk practice?

Which is a recommendation of the service desk practice? Service desks should avoid the use of automation. Service desks should be highly technical. Service desks should understand the wider organization. Service desks should be a physical team in a single fixed location. Service desks should...
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ITIL V4: Which ITIL concept describes governance?

Which ITIL concept describes governance? The seven guiding principles The four dimensions of service management The service value chain The service value system The service value system The components of the service value system are guiding principles, governance, service value chain, practices, and continual improvement.
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