ITIL V4: How should an organization adopt continual improvement methods?

How should an organization adopt continual improvement methods?

OPTIONS

• Use a new method for each improvement the organization handles
• Select a few key methods for the types of improvement that the organization handles
• Build the capability to use as many improvement methods as possible
• Select a single method for all improvements that the organization handles

Answer:

Select a few key methods for the types of improvement that the organization handles

Explanation:

The guidance describes how there are many methods that can be used for improvement initiatives and warns against using too many. The guidance states It is a good idea to select a few key methods that are appropriate to the types of improvement the organization typically handles and to cultivate those methods.