Home » Certification Exams Questions » ITIL v4: Why should incidents be prioritized?

ITIL v4: Why should incidents be prioritized?

To help automated matching of incidents to problems or known errors
To identify which support team the incident should be escalated to
To ensure that incidents with the highest business impact are resolved first
To encourage a high level of collaboration within and between teams

Answer:

To ensure that incidents with the highest business impact are resolved first

Explanation:

Incidents are prioritized based on an agreed classification to ensure that incidents with the highest business impact are resolved first.

September 24, 2021 admin Certification Exams Questions, ITIL V4 Foundation No Comment ITIL, ITIL Foundation, ITIL V 4

«ITIL v4: What is the reason for using a balanced bundle of service metrics?

ITIL v4: Which practice has a purpose that includes helping the organization to maximize value, control costs, and manage risks?»

Leave a Reply

Latest

You need someone on your team who will work across value streams and programs to help provide the strategic technical direction that can optimize portfolio outcomes. What portfolio-level must you fill?

Who is responsible for managing the Portfolio Kanban?

What portfolio-level role takes responsibility for coordinating portfolio Epics through the Portfolio Kanban system?

Which role accepts Capabilities as complete?

Who is responsible for the Solution Backlog?

Archives

Exit mobile version