ITIL v4: Which statements about the service request management practice are correct?
- Service requests are part of normal service delivery
- Complaints can be handled as service requests
- Service requests result from a failure in service
- Normal changes should be handled as service requests
OPTIONS
- 1 and 2
- 2 and 3
- 3 and 4
- 1 and 4
Answer:
1 and 2
Explanation:
Service requests are a normal part of service delivery and are not a failure or degradation of service which are handled as incidents, and service requests may include feedback, compliments, and complaints.
