ITIL v4: Which approach is correct when applying the guiding principle keep it simple and practical?

OPTIONS

• Only add controls and metrics when they are needed
• Design controls and metrics first, then remove those not adding value
• Design controls and metrics and add them individually until all are implemented
• Only add controls and metrics that are required for compliance

Answer:

Only add controls and metrics when they are needed

Explanation:

When designing or improving service management, it is better to start with an uncomplicated approach and then add controls, activities, or metrics when they are truly needed.