Home » Certification Exams Questions » ITIL v4: What is an appropriate metric for measuring a new service?

OPTIONS

  • Measuring the performance over the first six months and basing a solution on the results
  • Asking customers to provide numerical targets that meet their needs
  • Asking customers open-ended questions to establish their requirements
  • Using operational data to provide detailed service reports

Answer:

Asking customers to provide numerical targets that meet their needs

Explanation:

To discuss with the customer and establish their requirements to define metrics to measure a new service.

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