Home » Certification Exams Questions » ITIL v4: What is a problem?

OPTIONS

  • An addition or modification that could have an effect on services
  • Any change of state that has significance for the management of a configuration item
  • A cause or potential cause of one or more incidents
  • An unplanned reduction in the quality of a service

Answer:

A cause or potential cause of one or more incidents

Explanation:

A problem is a cause, or potential cause, of one or more incidents.

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