Home » Certification Exams Questions » ITIL v4: What in these options should be used to set user expectations for request fulfilment times?

OPTIONS

  • The frequency of the customer’s requests for service delivery
  • The consumer demand for the service
  • The time needed to realistically deliver the service
  • The service levels of the supplier

Answer:

The time needed to realistically deliver the service

Explanation:

The expectations of users regarding fulfilment times should be clearly set, based on what the organization can realistically deliver.

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