Home » Certification Exams Questions » ITIL v4: Identify the missing word in the following sentence.

The use of _____ should support, not replace, what is observed when using the start where you are guiding principle.

OPTIONS

  • Measurement
  • Tools
  • Plans
  • Process

Answer:

Measurement

Explanation:

The use of measurement is important to this principle. It should, however, be used to support the analysis of what has been observed rather than to replace it as overreliance on data analytics and reporting can unintentionally introduce biases and risks in decision-making.

Leave a Reply

Your email address will not be published. Required fields are marked *

*
*

Latest

You need someone on your team who will work across value streams and programs to help provide the strategic technical direction that can optimize portfolio outcomes. What portfolio-level must you fill?
Who is responsible for managing the Portfolio Kanban?
What portfolio-level role takes responsibility for coordinating portfolio Epics through the Portfolio Kanban system?
Which role accepts Capabilities as complete?
Who is responsible for the Solution Backlog?
Exit mobile version