ITIL v4: How should an organization include third-party suppliers in the continual improvement of services?
OPTIONS
- Ensure suppliers include details of their approach to service improvement in contracts
- Require evidence that the supplier uses agile development methods
- Require evidence that the supplier implements all improvements using project management practices
- Ensure that all supplier problem management activities result in improvements
Answer:
When contracting for a suppliers service, the contract should include details of how they will measure, report on, and improve their services over the life of the contract.
