Home » Certification Exams Questions » ITIL v4: Define utility.

OPTIONS

  • The functionality offered by a service to meet a particular need
  • Assurance that a service will meet agreed requirements
  • The amount of money spent on a specific activity or resource
  • The perceived benefits, usefulness, and importance of something

Answer:

The functionality offered by a service to meet a particular need

Explanation:

Utility is the functionality offered by a product or service to meet a particular need. Utility can be summarized as what the service does and can be used to determine whether a service is fit for purpose.

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