Home » Certification Exams Questions » ITIL v4: Identify the missing word in the following sentence.

A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on __.

OPTIONS

  • Assets
  • Values
  • Elements
  • Services

Answer:

Services

EXPLANATION

The addition, modification, or removal of anything that could have a direct or indirect effect on services is the definition of a change.

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