A Six Sigma team has been chartered to improve the way in which a company takes orders for its products. Which of the following tools should the team use to determine all the potential pitfalls and actual defects that occur?
OPTIONS
- Process Failure Mode and Effects Analysis
- Process Map
- Design for Six Sigma
- Supplier Input Process Output Control
ANSWER
Process Failure Mode and Effects Analysis
EXPLANATION
A Process Failure Mode Effects Analysis (PFMEA) is a structured analytical tool used by an organization, business unit, or cross-functional team to identify and evaluate the potential failures of a process. PFMEA helps to establish the impact of the failure, and identify and prioritize the action items with the goal of alleviating risk. It is a living document that should be initiated prior to the process of production and maintained through the life cycle of the product.
