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A BB starts off his deployment cycle by identifying key area of complaints by customers. Based on these complaints he wishes to identify projects. Which tool must he use?

OPTIONS

QFD
VOC
Project Prioritization Matrix
Solution Prioritization Matrix

ANSWER

Project Prioritization Matrix

EXPLANATION

Project Prioritization Matrix helps the Black Belt to separate the priority projects.

«The HOQ is a

If the NPV of a project is $35,000 and the cost of implementation is high, although the benefits are on the higher side with the NPV calculated across 5 years, what would be your assessment?»