Home » Certification Exams Questions » ITIL v4: Which practice recommends using tools for collaboration and the automated matching of symptoms?

OPTIONS

  • Problem management
  • Service-level management
  • Incident management
  • Service request management

Answer:

Incident management

Explanation:

Modern IT service management tools can provide automated matching of incidents to other incidents, problems, or known errors and can even provide intelligent analysis of incident data to generate recommendations for future incidents.

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