A CIO is trying to gain funding and executive level support for an enterprise data warehouse. Which is the best approach for gaining support for the new IT service? OPTIONS Develop a value stream map detailing how existing IT staff and systems can be leveraged...
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Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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A company in a highly competitive market is looking closely at internal operations to ensure all activities are producing the highest business value possible. The CIO has been asked to demonstrate how IT services are aligned with company objectives. Which approach will ensure IT services...
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Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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1. A clear picture of how value is co-created 2. Clear policies and procedures for daily operations 3. Measures and reports to demonstrate performance 4. Description of how the organization runs itself OPTIONS 1 and 2 2 and 3 3 and 4 1 and 4...
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A management consultant has been hired to help a multinational organization improve corporate governance, risk management, and compliance. Who would the consultant primarily work with to understand the current state of governance? OPTIONS The board of directors The largest shareholders The internal audit committee The...
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OPTIONS Automated workflow Electronic badge entry system Documented policies and processes Required fields in forms ANSWER Documented policies and processes EXPLANATION Controls are countermeasures or safeguards that provide reasonable assurance that the objectives will be achieved and undesired events will be either prevented or detected...
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A commercial service provider is creating a new strategic plan. It has developed the following tactics and operational plans: Tactic 1 – acquire new resilient infrastructure Tactic 2 – launch services by region Operational plan 1 – operate infrastructure to meet service levels Operational plan...
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A small company is investing heavily in a new product line that it believes is critical to business success. To support the effort, every department has been asked to allocate staff to this project. The CIO is looking for ways to support the effort without...
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OPTIONS Larger, more mature organizations often use policies, but modern organizations often rely more on guidelines Guidelines are simplified policies that are easier to follow because they do not recommend specific procedures Policies are used where there are external regulatory requirements, but guidelines are used...
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OPTIONS A short statement of organizational challenges and ideas to overcome these challenges A short statement of how the organization will adopt new practices in the future A short statement of the overall purpose and intentions of an organization A set of key performance indicators...
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OPTIONS When project plans have been finalized When planning changes to service components When initiating a change program When planning the launch of a new product or service component ANWER When initiating a change program EXPLANATION Organizational change management should begin as soon as planning...
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Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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