An organization in a highly-regulated industry is considering adopting agile practices. The management team is concerned with maintaining compliance to regulatory requirements while empowering teams at every level to make key decisions. Which approach would most likely help the company overcome this challenge? OPTIONS Establish...
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January 5, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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An organization’s board of directors has become aware that major IT initiatives were recently completed that did not address significant organizational risks. This raised concerns about organizational decision-making. The CIO has been asked to review who makes key IT decisions, and how these decisions are...
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January 5, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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A service desk team is consistently receiving poor customer feedback that highlights a slow and ineffective service. Which is the best way to carry out an assessment that focuses on an appropriate scope and discovers what is contributing to the poor service? OPTIONS The assessment...
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January 5, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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An IT organization has engaged a consultant to help them plan improvements. The consultant has reviewed documents and interviewed staff to understand the organization’s vision and its current state. What should the consultant and the organization do next? OPTIONS Agree to a high-level direction for...
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January 5, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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1. Some practices provide governance to evaluate, direct, and monitor a value stream 2. Some practices are involved in the activities of a value stream 3. Some practices provide information to support decisions in the value stream 4. Some practices are focused on the steps...
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January 5, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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A government agency is struggling to modernize its business processes to meet emerging demand for digital services. The culture is strongly driven by policies, and internal users complain that it can take days or weeks for even simple IT requests. Which is the best approach...
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January 5, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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An IT department is defining success factors to support the goal of reducing business risks for customers. What is a suitable success factor for the IT department to support this goal? OPTIONS IT risks are prioritized based on how they contribute to business risks Risks...
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January 5, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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A small university is expanding its market reach by introducing a distance-learning offering. Previously, solutions were only developed internally. Therefore, the IT department is struggling with establishing working relationships with cloud providers needed for the new offering. Which of the four dimensions would best help...
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January 5, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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An organization is adopting agile methodologies. The IT department is centralized at the corporate office. The infrastructure operations manager is frustrated with the development teams using agile because they are not following any established standards. What is the best method of communication to improve the...
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January 5, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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A service provider is planning a major change to its services and the way it delivers them. The project will include many changes to the working practices of staff. The service provider expects resistance to these changes and would like to manage communication in a...
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January 5, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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