OPTIONS Formally documenting statements of management expectations Enhancing the ability of a service or product to deliver value Creating a method of achieving a service provider goal Guiding the service provider organization ANSWER Enhancing the ability of a service or product to deliver value EXPLANATION...
Read More
January 5, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
No Comment
An office supply company has launched a new portal for corporate customers with the goal of increasing repeat business by evaluating buying patterns and making proactive purchase recommendations. Which performance indicator best measures if the goal is being met? OPTIONS The availability of the new...
Read More
January 5, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
No Comment
A new technology company has experienced rapid growth and success. The management wants to introduce a holistic approach to continual improvement that ensures all improvement efforts are coordinated and support the company mission. Which two approaches would BEST support this objective? 1. Assign responsibility for...
Read More
January 5, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
No Comment
The CIO of a large multinational organization has received complaints that work is slowing down as staff is often overwhelmed when trying to comply with controls. This is creating unintended and undesirable effects in other parts of the organization. In response, the CIO has asked...
Read More
January 5, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
No Comment
An organization is pursuing a strategy of acquiring small companies that have products that complement their overall portfolio. Although early efforts to integrate company acquisitions have been successful, recent employee engagement results indicate a growing disengagement, especially among the IT staff. The staff members feel...
Read More
January 5, 2022 admin
Certification Exams Questions, ITIL V4 Foundation
No Comment
A network security engineer is defining the controls needed to protect firewalls. What is the first thing they should do to determine the correct controls? OPTIONS Review existing firewall rules and controls to ensure that there has been no deterioration Review the risk register to...
Read More
January 5, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
No Comment
A CIO has made value stream mapping a key part of an overall IT improvement effort. A value stream map for existing services is being developed. Which approach would produce the best results? OPTIONS Hire process consultants to develop process maps, and minimize the involvement...
Read More
January 5, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
No Comment
