It should be diagnosed to identify possible solutions It should be prioritized based on its potential impact and probability It should be resolved so that it can be closed It should have a workaround to reduce the impact It should be prioritized based on its...
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September 24, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Optimize and automate Start where you are Focus on value Progress iteratively with feedback Progress iteratively with feedback Progress iteratively with feedback recommends comprehending the whole but do something. Sometimes the greatest enemy to progressing iteratively is the desire to understand and account for everything....
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September 24, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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A customer is the role that defines the requirements for a service and takes responsibility for the ________ of service consumption. Outputs Outcomes Costs Risks Outcomes The customer role defines the requirements for a service and takes responsibility for the outcomes of service consumption.
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September 24, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Supplier management Deployment management Problem management Incident management Incident management The purpose of the incident management practice is to minimize the negative impact of incidents by restoring normal service operation as quickly as possible.
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September 24, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Service configuration management Service desk IT asset management Monitoring and event management Service configuration management The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services and the CIs that support them is available when...
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September 24, 2021 admin
CSM - Certified Scrum Master
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It provides a link with stakeholders at strategic and tactical levels It carries out change assessment and authorization It investigates the cause of incidents It needs a practical understanding of the business processes It needs a practical understanding of the business processes Another key aspect...
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September 24, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Compliments and complaints Self-service tools Processes and procedures Incident management Processes and procedures Service request management is dependent upon well-designed processes and procedures, which are operationalized through tracking and automation tools to maximize the efficiency of the practice.
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September 24, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Known error is a problem that has been analyzed but has not been resolved. A known error is the cause of one or more problems. Known errors cause vulnerabilities, problems cause incidents. Known errors are managed by technical staff, problems are managed by service management...
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September 24, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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A known error is a problem that has been _________ but has not been resolved. Logged Analyzed Escalated Closed Analyzed A known error is a problem that has been analyzed but has not been resolved.
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September 24, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Organizations and people Information and technology Partners and suppliers Value streams and processes Organizations and people It is important to ensure that the way an organization is structured and managed as well as its roles, responsibilities, and systems of authority and communication is well defined...
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September 24, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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