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What is the main principle of Continual Improvement?

OPTIONS Slow and gradual improvement Breakthrough improvement Goal Feedback ANSWER Feedback EXPLANATION Correct answer: (D) While principally Continual Improvement is slow and gradual improvement, some approaches also work on the concept of breakthrough improvement, thus d is correct.
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How to Improve Your CSAT Score?

A loyal customer is one who is satisfied. Loyalty is vital in the ever competitive business world. It costs seven times more to gain a new customer than it does to keep an existing one, so putting in the effort to assure continued satisfaction after a sale is completed is worthwhile. Many companies use the Customer Satisfaction Score, or CSAT, to measure the success of their customer relationships in order to better understand their customers. This KPI shows how well competent help matches consumer needs. Your survey results are used to gauge CSAT if you’ve ever been asked to go online following a customer care contact and score your engagement on a scale of one to five. You must grasp the most efficient techniques to get the CSAT needle on the proper track if you want to nurture happy and loyal customers. Here are a few pointers to ensure you’re taking the appropriate actions to improve your...
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LSSGB: Suggest what type of chart should managers use?

Encot produces computer chips for large medical and technological corporations. To determine the number of defective chips from each batch of inspected products, what type of chart should managers use? OPTIONS P chart R Chart C chart X chart ANSWER P chart EXPLANATION The p...
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