Which would best support the objective?

A small company is investing heavily in a new product line that it believes is critical to business success. To support the effort, every department has been asked to allocate staff to this project. The CIO is looking for ways to support the effort without reducing service levels. Which would best support this objective?

SELECT THE CORRECT ANSWER

• In collaboration with key business stakeholders, identify IT services of low business value, and suspend them until the new product launch is successful
• Send a message from the CIO to raise the visibility of the value of IT services to establish this as a key success factor for the launch of the new product
• Initiate an organizational change management effort to help the IT staff understand what changes are needed and important to the company
• Take a holistic view of the value chain activities and determine areas where optimization and automation can reduce staff involvement

ANSWER

Take a holistic view of the value chain activities and determine areas where optimization and automation can reduce staff involvement

EXPLANATION

This answer applies the guiding principle optimize and automate by identifying areas in the value chain that can be optimized or automated, which can free up staff time to work on the company initiative without a reduction in IT service levels.