Which is the best approach to resolve the situation?
The management of an IT service provider believes that while their staff is well-trained, enthusiastic, and cooperative, their work often puts them in conflict with each other. The management team believes this is because staff performance measurement is not aligned with the organization’s strategy. Which is the best approach to resolve this situation?
OPTIONS
- Communicate the organization’s strategic plan to stakeholders through multiple communication channels
- Involve all IT teams in developing an organizational change management plan
- Develop a cascaded set of objectives for each tier of the IT department
- Develop and distribute a RACI chart for the IT teams
ANSWER
Develop a cascaded set of objectives for each tier of the IT department
EXPLANATION
Cascading goals from the company strategy, through every tier, ensures alignment between the organization’s strategic tiers, management tiers, and operational tiers, directly to individual activities and goals. When the organization’s mission and strategy are understood, objectives can cascade from them, translating the strategy from one organizational level to the next. This ensures that the organization’s strategy, tactics, and operations are aligned and allows the reporting of accomplishments through feedback loops. Senior leaders can, therefore, monitor performance and make appropriate business decisions.
