Which is the best approach to optimize workflow in the IT department?
A small, highly reactive IT department has struggled to balance the need to respond to incidents and challenging operational demands while managing project work. As a result, customer commitments are regularly missed, with customers frequently calling to check on the status of work requests. Which is the best approach to optimize workflow in the IT department?
OPTIONS
- Developing a business case for establishing a project management office
- Establishing clear organizational priorities to guide the IT staff’s actions
- Implementing a basic Kanban board to make work visible
- Empowering IT staff with more decision-making authority
ANSWER
Implementing a basic Kanban board to make work visible
EXPLANATION
Making work visible by using a simple Kanban board is easy and risk-free to implement, it asks no change of the current process, scales very well and does not generate extra costs on application. It helps to manage and measure workflows.
