Which is the best approach for delegating more decisions to staff?
A growing IT department requires all decisions to be made by IT executives. The CIO is aware that it takes too much time to make decisions at that level, and it would be more effective to delegate it to staff closest to the work. Which is the best approach for delegating more decisions to staff?
OPTIONS
- Establish financial authorization limits for all staff, so staff are authorized to make decisions within their financial limits
- Delegate decisions to the most available person at the time a decision is needed, to avoid delays
- Develop a value stream map for making decisions, and use continual improvement to eliminate waste in the process
- Delegate low-risk decisions to lower levels in the organization, keep governance and high-risk changes with the IT executive team
ANSWER
Delegate low-risk decisions to lower levels in the organization, keep governance and high-risk changes with the IT executive team
EXPLANATION
Decisions that present little risk should be performed, as far as possible, by those performing the related work. This strategy avoids unnecessary delay and assures employees that they are trusted. A large proportion of decisions can be placed at the operational level when risk is moderated with training, automation, policies, and guidelines.
