ITIL V4: Which is NOT a key focus of the information and technology dimension?

Which is NOT a key focus of the information and technology dimension?

OPTIONS

• Security and compliance
• Communication systems and knowledge bases
• Workflow management and inventory systems
• Roles and responsibilities

Answer:

Roles and responsibilities

Explanation:

The organizations and people dimension of a service covers roles and responsibilities, formal organizational structures, culture, and required staffing and competencies, all of which are related to the creation, delivery, and improvement of a service.