Which improvement initiative should be given the highest priority?
An organization has a vision to become the manufacturer which sells the most number of cars globally. The organization is considering many improvements and wants to prioritize the improvement outcomes. Which improvement initiative should be given the highest priority?
OPTIONS
- A low-cost, low-effort investment to upgrade an internal HR system, which will result in improved efficiency in the HR department
- A high-cost, medium-effort investment to improve the data structure relating to sales patterns, which will result in a 5 percent reduction in the cost of sales
- A medium-cost, high-effort investment to improve the training available to front-line staff, which will result in a 5 percent improvement in the number of cars sold
- A medium-cost, low-effort investment to improve the user interface in the online sales service, which will result in a 5 percent improvement in the number of cars sold
ANSWER
A medium-cost, low-effort investment to improve the user interface in the online sales service, which will result in a 5 percent improvement in the number of cars sold
EXPLANATION
This improvement contributes to achieving the organization’s vision without high costs or efforts. When prioritizing outcomes, consider what their impacts are likely to be on moving the organization closer to achieving its vision. Outcomes that have bigger positive impacts in this context should be prioritized over others and low-cost, low-effort initiatives can be prioritized in order to achieve a rapid increase in value for the organization.
