Which describes an effective method of ensuring the change in focus is supported across the company?

An organization that has led its market for software has seen a sharp decline in local installations of its software. Customers are increasingly preferring its subscription-based cloud solution. As the organization rapidly adapts its product offering to favor subscription-based cloud solutions, some people within the company do not agree with the new focus. Which describes an effective method of ensuring the change in focus is supported across the company?

OPTIONS

• Developing detailed service descriptions and design documentation
• Surveying key customers who recently moved to the cloud solution
• Identifying key internal stakeholders and developing a communication plan to address their concerns
• Ensuring the company vision and mission are visible to everyone across the organization

ANSWER

Identifying key internal stakeholders and developing a communication plan to address their concerns

EXPLANATION

This answer focuses on identifying the key stakeholders stated in the question. A successful stakeholder communication plan involves understanding what will persuade stakeholders to support and engage with the initiative