Which approach can best help future implementation projects to be more successful?
An organization recently completed a major system implementation that is a part of a wider modernization effort. Although the implementation was completed, there were many challenges and issues. Which approach can best help future implementation projects to be more successful?
OPTIONS
- Use new team members for each project to ensure failures are not repeated
- Increase funding for future initiatives so the team has more money to deal with unexpected issues
- Document and communicate lessons learned to avoid the same mistakes in the future
- Automate future implementations as much as possible to avoid human errors
ANSWER
Document and communicate lessons learned to avoid the same mistakes in the future
EXPLANATION
If the expected results of the improvement were not achieved or were achieved in a way different from planned, the initiative should be reviewed, and stakeholders need to be informed of the reasons for the failure of the initiative. This requires a thorough analysis of the improvement initiative, documenting and communicating the lessons learned. It should include a description of what can be done differently in the next iteration, based on the experience gathered.
