When implementing a change that impacts people, at which point should organizational change management begin?
OPTIONS
- When project plans have been finalized
- When planning changes to service components
- When initiating a change program
- When planning the launch of a new product or service component
ANWER
When initiating a change program
EXPLANATION
Organizational change management should begin as soon as planning begins and woven throughout the work of direction, planning, and improvement.
