What method would be most helpful in the situation?

A service provider must demonstrate compliance to an international standard before a new service consumer will sign a contract with them. What method would be most helpful in this situation?

OPTIONS

• SWOT analysis
• SLA achievement analysis
• Gap analysis
• Maturity assessment

ANSWER

Gap analysis

EXPLANATION

The output of a gap analysis is Identification of the differences between actual practice and the chosen assessment criteria, which could be used to demonstrate compliance to an international standard.