What is the relationship between the costs, risks, outcomes, and value of a service?

OPTIONS

• Risks depend on value, outcomes, and costs
• Outcomes depend on value, costs, and risks
• Costs depend on outcomes, risks, and value
• Value depends on outcomes, costs, and risks

ANSWER

Value depends on outcomes, costs, and risks

EXPLANATION

ITIL 4 discusses achieving value by considering outcomes, costs, and risks, and an organization may, however, choose to accept additional risk, increased costs, or diminished outcomes if this will create the possibility of increased value.