Home » Certification Exams Questions » ITIL V4: What is the definition of change?

What is the definition of change?

OPTIONS

  • To add, modify, or remove anything that could have a direct or indirect effect on services
  • To ensure that accurate and reliable information about the configuration of services is available
  • To make new and changed services and features available for use
  • To move new or changed hardware, software, or any other component to live environments

Answer:

To add, modify, or remove anything that could have a direct or indirect effect on services

Explanation:

A change is the addition, modification, or removal of anything that could have a direct or indirect effect on services.

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