What improvement will help to reduce the rework and improve the flow of work across the value stream?
An organization wants to improve the value stream they use to modify critical services. A common complaint about this value stream is the amount of rework that occurs when requirements are not clear. What improvement will help to reduce the rework and improve the flow of work across this value stream?
OPTIONS
- Encourage collaboration to ensure people get the information that they need
- Ensure that control points are necessary and automate controls where possible
- Establish effective communication channels when onboarding new partners
- Empower people with the authority to quickly approve tasks at control points
ANSWER
Encourage collaboration to ensure people get the information that they need
EXPLANATION
A common cause of rework is that people do not have the information that they need at the time they need it. In the context of organizations and people, the principles, methods, and techniques relating to communication and OCM help in beginning to establish interfaces. The value chain and respective value streams should be examined, considering how well the interfaces enable people to work together. It is important to ensure that everyone has access to the relevant knowledge, information, and people at the right times. Ensuring people have the information that they need at the time they need it also helps to improve the flow of work.
