Home » Certification Exams Questions » The Six Sigma team wishes to understand how well its product is doing in terms of its customer needs. Which tool would it use?

OPTIONS

  • VOC
  • Cause Effect Matrix
  • QFD
  • None of the above

ANSWER

QFD

EXPLANATION

QFD is the best tool to use here although one may want to use CE Matrix, QFD is preferred because of its robustness.

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