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ITIL V4: Which of the following practices are typically involved in the implementation of a problem resolution?

Continual improvement Service request management Service level management Change enablement 1 and 2 2 and 3 3 and 4 1 and 4 1 and 4 (1) Problem management activities can identify improvement opportunities in all four dimensions of service management. Solutions can in some cases...

September 15, 2021 admin Certification Exams Questions, ITIL V4 Foundation No Comment

ITIL V4: What happens if a workaround becomes the permanent way of dealing with a problem that cannot be resolved cost-effectively?

What happens if a workaround becomes the permanent way of dealing with a problem that cannot be resolved cost-effectively? OPTIONS A change request is submitted to change enablement Problem management restores the service as soon as possible The problem remains in the known error status...