Tag: LSSBB

OPTIONS Complaints Database Customer Support History Industry Reports Surveys and Questionnaire ANSWER Surveys and Questionnaire EXPLANATION It is always good to collect data directly from the customer, and surveys and questionnaires are a good way to collect these data.

OPTIONS SWAT Analysis Tool CTQ Diagram Cause and Effect Diagram FMEA Tool ANSWER Cause & Effect Diagram EXPLANATION Ishikawa developed the Cause-and-Effect diagram, also known as Ishikawa tool or Fishbone diagram.

OPTIONS To ensure all aspects of Six Sigma have been implemented To assure privacy of the people involved in Six Sigma projects To ensure competitors do not get the information on the improvements achieved To minimize influencing people with the Six Sigma project measurements and...

OPTIONS Escalating issues to Senior Management Communicating the benefits of Six Sigma, changing efforts and building confidence in the team Asking for help from Master Black Belts to handle a situation Providing Six Sigma training to everybody in the organization ANSWER Communicating the benefits of...

OPTIONS Six Sigma Champion Green Belt Master Black Belt Black Belt ANSWER Black Belt EXPLANATION The Black Belt is typically a full-time role that is responsible for leading enterprise-wide large scale projects and mentoring Green Belts.

OPTIONS Ensure there is no confusion between the contract and delivery. Gather customer feedback. Have a sampling exercise. Capture stated or unstated customer needs or requirements. ANSWER Capture stated or unstated customer needs or requirements. EXPLANATION The VOC mechanism is used to capture stated or...

OPTIONS At least 200,000 USD as annual benefit Have everybody in the organization trained on Six Sigma Large projects Defects reduction projects ANSWER At least 200,000 USD as annual benefit EXPLANATION Six Sigma Black Belt level projects are expected to provide returns of more than...

OPTIONS Sponsor Senior Executive Master Black Belt Champion ANSWER Champion EXPLANATION It is the Champion that is responsible for evangelizing Six Sigma and providing resources and support for Six Sigma projects

OPTIONS Provide budget for the projects Coach, mentor, and train Black Belts Be a master in Six Sigma implementation Review projects ANSWER Coach, mentor, and train EXPLANATION The primary role of Master Black Belt is to provide guidance, train, coach, and mentor Black Belts for...

OPTIONS confirm if the earlier phase was completed successfully. get a formal sign-off from the stakeholders. review progress and kick off the next phase. All of the above ANSWER All of the above EXPLANATION It is all of the above. The purpose of the Tollgate...