OPTIONS Process Map SIPOC Flow Chart VoC ANSWER SIPOC EXPLANATION SIPOC: Supplier Input Process Output and Control is the right answer that provides an overarching view of all the things together. VoC is capturing Voice of Customer. The process Map and Flowchart provide details on...
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27% of the time in the last month, the response time to customer complaints was two days longer than the published service level agreement. This problem statement is termed as: OPTIONS Manageable Achievable Goal Specific Out of Control ANSWER Specific EXPLANATION This is a very...
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OPTIONS Decide, Measure, Analyze, Design, Validate Select Team, Assign Roles, Allocate Work, Get Results Define, Measure, Analyze, and Control Forming, Storming, Norming, and Performing ANSWER Forming, Storming, Norming, and Performing EXPLANATION The team development stages are Forming, Storming, Norming, and Performing. The other stages are...
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OPTIONS 233 defects per million 1350 defects per million 6210 defects per million Unable to determine with these details ANSWER 1350 defects per million EXPLANATION As per DPMO table, 1350 would be the number of defects per million opportunities at 4.5 sigma level of the...
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OPTIONS The DMAIC approach is used to improve and perfect the process that is already in place. DMADV focuses on creating a new product and services and perfecting them. You first do DMAIC and then go for DMADV. If the root cause is known, you...
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If 95% of data from a Normally Distributed data set is within +/- 2 Standard Deviation of the Mean, then calculate the probability of having the sample mean within +/- 2 Standard Deviation of the overall population mean. OPTIONS 0.95 0.05 0.9938 1 ANSWER 0.95...
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OPTIONS find out the person who caused the issue. analyze and eliminated measurement issues. decrease non value-add activities and waste from a process. understand the root cause of issues that are causing gaps between the current performance of the system and the expected performance. ANSWER...
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OPTIONS Variance Ordinal Inverse Interval ANSWER Interval EXPLANATION Interval scale defines the difference between any two successive points. The difference may or may not be equal for the data to be treated on Interval scales. Example — Calendar time and temperature. Correlations, f tests, t...
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OPTIONS can be identified and researched easily. are practiced in many different industries. have a major impact on the success of the business. have not been documented. ANSWER have not been documented. EXPLANATION If information/documents are not available about the processes, it becomes very difficult...
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OPTIONS miss interactions gain efficiencies save time cost less ANSWER miss interactions EXPLANATION A full factorial design helps you get all the individual effects along with interaction effects.
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